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ztirffritz

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Posts: 5
Reply with quote  #1 
Trying to open a CGM file.  The application crashes when attempting to open it.  I can't attach it unfortunately.  The forum software says it isn't a valid filetype.  I'm using version 11.21, which I believe is currently the latest version.
softcomp

Administrator
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Posts: 210
Reply with quote  #2 
Hi,
Thank you for your report.
Would it be possible to send it by e-mail to : support@softwarecompanions.com ?

You may also try to zip it and then attach it to your message.

Best regards,
Support


ztirffritz

Registered:
Posts: 5
Reply with quote  #3 
I was able to attached a zipped folder.
softcomp

Administrator
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Posts: 210
Reply with quote  #4 
Thank you for the file.

We'e verified the problem and it has been registered as issue #1176.

I hope we can provide a solution very soon.

Best regards,
Support
ztirffritz

Registered:
Posts: 5
Reply with quote  #5 
Thanks
softcomp

Administrator
Registered:
Posts: 210
Reply with quote  #6 
We will release a patch later today.
Could you please let us know if you're using Standard, Pro or Premium?

Best regards,
Support
ztirffritz

Registered:
Posts: 5
Reply with quote  #7 
Premium

I'm very impressed with your response time and support.  Thank you.
softcomp

Administrator
Registered:
Posts: 210
Reply with quote  #8 
You can download an update here:
32-bit:
https://www.softwarecompanions.no/patch/vcpremium1126.exe
64-bit:
https://www.softwarecompanions.no/patch/vcpremium1126x64.exe

Best regards,
Support

ztirffritz

Registered:
Posts: 5
Reply with quote  #9 
I can open the file now.  Thank you.
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