Opening CGM file causing application crash

Author

Comment

ztirffritz

Registered:1553711776
Posts: 5

Posted 1553712015 · Edited	Reply with quote #1

Trying to open a CGM file. The application crashes when attempting to open it. I can't attach it unfortunately. The forum software says it isn't a valid filetype. I'm using version 11.21, which I believe is currently the latest version.

softcomp

Administrator
Registered:1370695867
Posts: 210

Posted 1553716924	Reply with quote #2

Hi, Thank you for your report. Would it be possible to send it by e-mail to : support@softwarecompanions.com ? You may also try to zip it and then attach it to your message. Best regards, Support

ztirffritz

Registered:1553711776
Posts: 5

Posted 1553718138	Reply with quote #3

I was able to attached a zipped folder.

softcomp

Administrator
Registered:1370695867
Posts: 210

Posted 1553719565	Reply with quote #4

Thank you for the file. We'e verified the problem and it has been registered as issue #1176. I hope we can provide a solution very soon. Best regards, Support

ztirffritz

Registered:1553711776
Posts: 5

softcomp

Administrator
Registered:1370695867
Posts: 210

Posted 1553782169 · Edited	Reply with quote #6

We will release a patch later today. Could you please let us know if you're using Standard, Pro or Premium? Best regards, Support

ztirffritz

Registered:1553711776
Posts: 5

Posted 1553789813 · Edited	Reply with quote #7

Premium I'm very impressed with your response time and support. Thank you.

softcomp

Administrator
Registered:1370695867
Posts: 210

Posted 1553801281	Reply with quote #8

You can download an update here: 32-bit: https://www.softwarecompanions.no/patch/vcpremium1126.exe 64-bit: https://www.softwarecompanions.no/patch/vcpremium1126x64.exe Best regards, Support

ztirffritz

Registered:1553711776
Posts: 5

Posted 1553806607	Reply with quote #9

I can open the file now. Thank you.

Previous Topic | Next Topic