ztirffritz
Registered:1553711776 Posts: 5
Posted 1553712015
· Edited
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#1
Trying to open a CGM file. The application crashes when attempting to open it. I can't attach it unfortunately. The forum software says it isn't a valid filetype. I'm using version 11.21, which I believe is currently the latest version.
softcomp
Administrator
Registered:1370695867 Posts: 221
Posted 1553716924
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#2
Hi, Thank you for your report. Would it be possible to send it by e-mail to : support@softwarecompanions.com ? You may also try to zip it and then attach it to your message. Best regards, Support
ztirffritz
Registered:1553711776 Posts: 5
Posted 1553718138
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#3
I was able to attached a zipped folder.
softcomp
Administrator
Registered:1370695867 Posts: 221
Posted 1553719565
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#4
Thank you for the file. We'e verified the problem and it has been registered as issue #1176. I hope we can provide a solution very soon. Best regards, Support
ztirffritz
Registered:1553711776 Posts: 5
Posted 1553721198
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#5
Thanks
softcomp
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Registered:1370695867 Posts: 221
Posted 1553782169
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#6
We will release a patch later today. Could you please let us know if you're using Standard, Pro or Premium? Best regards, Support
ztirffritz
Registered:1553711776 Posts: 5
Posted 1553789813
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#7
Premium I'm very impressed with your response time and support. Thank you.
softcomp
Administrator
Registered:1370695867 Posts: 221
ztirffritz
Registered:1553711776 Posts: 5
Posted 1553806607
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#9
I can open the file now. Thank you.